Shipping Policy

AnyFeast ("we" or "us") operates https://www.anyfeast.com ("Website") and our mobile applications ("App"). By placing an order through our Website or App, you agree to the terms outlined in this policy. These terms ensure transparency and set expectations regarding our shipping services.

1. General Shipping Terms

All orders are subject to stock availability. While we strive to maintain accurate stock levels, discrepancies may occasionally occur.

If an item is out of stock, we will dispatch available products immediately and notify you about the backordered item. You may choose to wait for restocking or request a refund for the unavailable product.

AnyFeast partners with third-party couriers for delivery. While we strive to ensure timely deliveries, we are not liable for delays or errors caused by courier services.

2. Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and delivery destination.

Shipping charges will be collected along with your purchase and are non-refundable once shipping has commenced.

3. Delivery Timeframes

Domestic Transit Time: Standard shipments typically take 2–3 business days.

Next Day Delivery: Orders placed before 12 PM GMT will be dispatched on the next business day, subject to courier availability and serviceable locations.

4. Address Changes

Customers may request a change of delivery address anytime before an order is dispatched. Once dispatched, address changes cannot be accommodated.

5. Handling Out-of-Stock Items

If an item is unavailable, we will ship the in-stock items first and dispatch the remaining items once back in stock. We will contact you for further instructions if needed.

For large orders, items may be shipped separately. Customers will receive tracking details for each shipment.

6. Delayed Deliveries

If your order has not arrived within the estimated timeframe, please contact us immediately. We will investigate the issue and provide updates.

7. Damaged or Lost Parcels

Damaged Parcels

If your parcel arrives damaged, please reject the delivery (if possible) and contact our customer service team immediately.

If the parcel is delivered while you are not present, report the damage within 24 hours to initiate a claim.

Lost Parcels

If your parcel is lost in transit, contact us as soon as possible. We will coordinate with the courier service to resolve the issue.

If a parcel is confirmed as lost in transit, customers may choose between a refund or a replacement, subject to stock availability.

8. Duties & Taxes

Sales tax is already included in the displayed price of goods on our Website.

Any additional import duties or taxes (if applicable) are the responsibility of the customer.

9. Customer Service

For any shipping-related inquiries, please contact our Customer Service Team at contact@anyfeast.com.

Our support team operates Monday to Friday, 9 AM - 6 PM GMT. Inquiries received outside these hours will be addressed on the next business day.

We are happy to assist with any concerns regarding your delivery.